Terms and Conditions valid for one year only.
Comtek Warranty is valid for one year from the date of activating the device and includes the following:
- Spare Parts and Labor
- Hardware Defect found according to the technical report
- Battery is guaranteed 6 months from the date of activating the device
Warranty will be voided in the following cases and according the Company’s technical report:
- Malfunctions caused by misuse, but not limited to
- Crack
- Fracture
- Scratching
- Custom or Rooting which errors caused by client misuse
- Connecting device to an electrical current other than the current of the device
- Finding Trace of fluids inside of the device
Using non-genuine accessories with the device
- Non- Genuine Battery
- Non- Genuine Charger (Adapter or USB)
Warranty includes Device Only
Noting that accessories aren’t included in the warranty
- Battery
- Charger
- Earphone
Subsequent to the counterfeit of the Samsung Arabia Sticker, Samsung Electronics informs its loyal customers that starting December 1st, 2014, the warranty provided by COMTEK/CTC (Samsung Electronics’ official service center in Lebanon) will only cover products bearing the official CTC Warranty Sticker as shown in the picture.